Next Best Action
Smart, actionable customer insights embedded in your Salesforce
Optimize customer acquisition and retention
with personal and smart recommendations
for your Sales, Marketing and Customer Success teams
Have you ever wished your CRM could tell you exactly what to do next?
Micado Next Best Action enables you to serve actionable recommendations to all of your Salesforce users who are engaging with your customers.
Alert your teams to engage those customers who are ready to buy or are about to churn
Unify your data sources of insights - combine business rules with powerful predictive models, using Salesforce and non-Salesforce data
Relevant and personalized engagements and use your data analytics to the best of its ability by incorporating Next Best Action to provide insights and optimizing the decisions made based on data.
Right Time and Place
Propose the right products at the right time with the recommendations that NBA provide to help you to follow the hottest leads and provide you the best ways to interact with clients that keep them engaged with your brand.
Interact and Engage
Through omni channel and direct sales in the best way that works for your customers.
Test, Learn and Repeat
Every new touchpoint generates more data and contributes to a more personalized experience.