top of page
NBA-Light-Theme copy@2x.png

Next Best Action 

Smart, actionable customer insights embedded in your Salesforce

Optimize customer acquisition and retention
with personal and smart recommendations 
for your Sales, Marketing and Customer Success teams


Have you ever wished your CRM could tell you exactly what to do next?

Micado Next Best Action enables you to serve actionable recommendations to all of your Salesforce users who are engaging with your customers. 

Alert your teams to engage those customers who are ready to buy or are about to churn ​


Unify your data sources of insights​ - combine business rules with powerful predictive models, using Salesforce and non-Salesforce data

Get Personal

Relevant and personalized engagements and use your data analytics to the best of its ability by incorporating Next Best Action to provide insights and optimizing the decisions made based on data.

Artboard 2.3@2x.png
Personalized Alerts
Artboard 5@2x.png

Right Time and Place

Propose the right products at the right time with the recommendations that NBA provide to help you to follow the hottest leads and provide you the best ways to interact with clients that keep them engaged with your brand.

Right Time and Place

Interact and Engage

Through omni channel and direct sales in the best way that works for your customers.

Artboard 2.4@2x.png
Interact and Engage
Artboard 2.5@2x.png

Test, Learn and Repeat 

Every new touchpoint generates more data and contributes to a more personalized experience.

Micado implemented a solution our team can't do without, and we found the process of working with them really simple and effective.

Doug LaBahn, Executive GM Partner Program | Xero New Zealand


Let Micado energise your business

bottom of page