Delight

Deliver personalised experiences communicating with the right customer at the right time.

Micado turns your customer data into actionable steps – telling you who to contact next and why.

Struggling with these challenges?

Reactive Engagement?

With proactive communication at the right time, coupled with regular engagement, you’ll delight your customers.

Can’t Contact Everyone? 

Our adaptive recommendation engine manages and prioritises the who, when and why of contacting your customers.

Poor Targeting?

Now more than ever, customers want relevant information – give them want they need, when they need it.

Want Advocates?

Our adaptive recommendation engine manages and prioritises the who, when and why of contacting your customers.

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A first-class customer experience is much more than simply making a phone call.

Micado'sinnovative recommendation software, Next Best Action, highlights key information to know exactly who to contact and how to personalisetheir customer experience. NBA recommends right actions at the right time, enabling your team to engage with key customers at different stages of theirjourney providing a superior customer experience.

Fisher Funds’s Success Story

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Micado’s ‘smart data engine’ empowered the Client Services team to deliver highly personalised customer experiences with smart, actionable customer insights embedded in Salesforce.   

Results

Other Success Stories

Financial Services

FISHER FUNDS

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Fisher Funds doubles client engagement with Micado’s ‘Smart Data Recommendation Engine’

Client Engagement Rate

78%

SaaS

XERO

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Micado built a Partner360 app that helped Xero transition from manual and time intensive account and portfolio planning to using customer insights to better serve and know their customers.

Dashboard Views

75%

IT & Telco

SPARK

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The Micado team designed the Customer 360 app which enables Spark's sales teams to chase the hottest leads and increase efficiency in resigning customers.

Dashboard Views

+78% 

READY TO TALK?

Let Micado energise your business

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